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Celebrating Excellence: Our Recognition as IBM’s Top Partner for Sustainability Software in 1H’23

In a momentous achievement, we are proud to announce that we have been recognized as Trailblazers of 2023 by IBM, earning the prestigious Top Partner award for Sustainability Software in the first half of this year. This significant recognition underscores our unwavering commitment to sustainability and innovation.

At the recent IBM Think event held in Mumbai, Our Managing Director, together with our Business Head, Naveen M S, were honored for this remarkable achievement. The event brought together industry leaders, visionaries, and innovators from around the world to celebrate groundbreaking advancements in technology and sustainability.

A Commitment to Sustainability

Our journey towards becoming a leader in sustainability software has been marked by dedication, innovation, and a deep-rooted commitment to creating positive environmental and social impact. Sustainability is no longer an option; it’s a responsibility that organizations must shoulder to secure a better future for our planet. 

The Significance of the IBM Top Partner Award

Earning the Top Partner award for Sustainability Software from IBM is a testament to our vision and tireless efforts. It’s a recognition of our role as pioneers in driving sustainability through technology. This award reaffirms our position as a trusted partner in helping organizations worldwide achieve their sustainability goals. 

A Shared Vision for the Future

Receiving the Top Partner award for Sustainability Software from IBM is not just a recognition of our past achievements; it is also a promise for the future. We remain committed to pushing the boundaries of innovation to develop even more impactful solutions. Our goal is to continue supporting businesses worldwide in their sustainability journey, helping them reduce their environmental footprint, and contributing to a more sustainable and equitable world.

As we celebrate this remarkable recognition as IBM’s Top Partner for Sustainability Software in the first half of 2023, we are reminded of the incredible potential that technology holds in addressing global challenges. Sustainability is not just a buzzword; it is a call to action, and we are proud to answer that call.

We extend our heartfelt gratitude to IBM for acknowledging our dedication to sustainability. We also thank our clients, partners, and our entire team for their unwavering support and commitment. Together, we will continue to lead the way in leveraging technology for a more sustainable and prosperous future.

Case Study

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination