Unlocking Potential of Complex Engineering Success Story

Where Swedish engineering innovation meets enterprise solutions to redefine excellence.

Join industry leaders reshaping the future of integrated engineering solutions and unlocking potential in compliance-driven sectors.

What to Expect

Industry Insights

Deep dive into managing regulatory compliance and engineering complexity in the automotive sector.

IBM ELM Solutions

Discover how IBM’s ELM can transform your engineering processes, specific to the Swedish market.

Real Success Stories

Hear directly from Kongsberg Automotive about their implementation journey.

Interactive Q&A session with industry experts

Networking opportunities with industry leaders

Featured Speakers

Stefan Albinsson

Client Technical Professional
IBM

Markus Nordstrand

Systems Engineer
Kongsberg Automotive

Dhananjaya K

Vice President Global Markets
MicroGenesis

Nicky Chris John

Senior Technical Manager Software & Systems Engineering
MicroGenesis

Event Schedule

Venue Details

MicroGenesis Sweden AB, United Spaces – Uni3 by Geely Building Pumpgatan 1, vån 2, 417 55 Göteborg

When: 11th December 2024 (Wednesday)

Time: 08:00 – 10:30 AM

 

 

Limited seats are available.
Register now to secure your spot for this breakfast session

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination