Empowering Defence with Geospatial Intelligence
at the Indo Pacific GeoIntelligence Forum 2024

The Indo Pacific GeoIntelligence Forum 2024 set the stage for an engaging and insightful discussion on the transformative role of geospatial technologies in defence and beyond. Our Defence Projects Director, Giridhar Aekbote, joined a distinguished panel of industry leaders and experts to discuss “Defence Geospatial Data Infrastructure, Architecture & Standards”. This thought-provoking session explored the latest advancements, challenges, and innovations shaping the geospatial intelligence landscape.

Key Highlights

Panel Insights

Expert perspectives on cutting-edge trends in geospatial intelligence and its critical role in defence infrastructure and operations.

Innovative Solutions

Unveiling #MicroGenesisIndiGIS, our groundbreaking Aatmanirbhar GIS technology, designed to deliver advanced, self-reliant geospatial solutions tailored to India’s unique requirements.

Booth 19 Showcase

Attendees experienced hands-on demonstrations of our state-of-the-art geospatial solutions, connecting with top professionals and innovators driving the future of defence geospatial intelligence.

The event reinforced the importance of collaboration, innovation, and the adoption of advanced geospatial technologies to meet the evolving needs of the defence sector.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination