Comprehensive Adoption of IBM ELM

Background

Accelerating Defense Technology Development
for a Premier R&D Establishment

Use Case

A leading national defense electronics laboratory specializing in the design and development of advanced radar systems for ground-based, shipborne, and airborne applications. With core expertise in cutting-edge radar technologies, this ISO 9001:2015-certified organization drives innovation in surveillance, tracking, and weapon control systems while fostering a robust indigenous industry
ecosystem for radar subsystems

Problem Statement

Manual Traceability & Version Chaos

Requirements, test cases, and design documents were managed in disconnected Word files across multiple versions, making traceability nearly impossible. No automated audit logging  or version tracking existed, risking data integrity

Compliance Overhead

Despite using DO-178C-compliant document formats, manual effort was required to enforce standards, slowing down artifact creation No integrated workflows to ensure end-to-end regulatory adherence.

Fragmented Change & Review Processes:

IV&V (Independent Verification & Validation) reviews relied on siloed tools, causing delays and a lack of real-time visibility into change status. Manual Requirements Traceability Matrix (RTM) generation consumed significant resources

Solutions

Comprehensive IBM
Engineering Lifecycle Management (ELM) Adoption

MicroGenesis implemented a unified ALM platform to digitize and automate engineering workflows:

Centralized Traceability

Migrated requirements, design documents, and test cases from Word into IBM ELM, establishing bidirectional links for end-to-end traceability. --------------Automated RTM generation using IBM Engineering Lifecycle Optimization – Publishing

Integrated Workflows

Customized work item types and workflows in IBM Engineering Workflow Management for real-time visibility into IV&V review stages. Automated the end-to-end IV&V review process using integrated DOORS Next and workflow tool

Streamlined Compliance

Embedded DO-178C standards into reusable module templates, auto-enforcing compliance during artifact creation. Enabled full audit logging and version history via IBM ELM’s native capabilities.

Business Impact:

The ALM transformation delivered significant operational and compliance efficiencies:

Strategic Outcomes:

Ensured compliance with Defence standards

Established a scalable ALM foundation for all radar programs.

Client expanded investment via renewed service contracts and additional licenses

This Implementation of Jira has enabled the company to meet its complex requirements, achieving efficiency and collaboration across teams.

Start Your Journey With Experts

How We Solve Real Business Challenges

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination