Optimizing Embedded and Security Testing:
A Success Story

  • February 28, 2024
  • Grand Mercure, Bangalore
We extend our heartfelt thanks to all the brilliant minds who joined us for the Optimizing Embedded and Security Testing event. The day was a resounding success, thanks to the dedication and enthusiasm of our participants and the exceptional collaboration with HCL Software and MicroGenesis.
The event brought together industry experts, innovators, and technology enthusiasts to explore cutting-edge advancements in embedded systems and security testing. Through insightful discussions, hands-on sessions, and networking opportunities, attendees gained valuable knowledge and inspiration to drive excellence in their projects.

Highlights of the Event

Highlights of the Event

Insightful presentations from thought leaders in the field

Workshops

Hands-on sessions exploring innovative tools and methodologies

Networking

Opportunities to connect with peers and industry experts

Together with MicroGenesis, a leader in digital transformation and technology consulting, we’re forging new paths in technology and innovation. Let’s continue to push boundaries, foster collaboration, and drive the industry forward!

Acknowledgments

A huge thanks to the dedicated participants and the amazing teams at HCL Software and MicroGenesis for their invaluable support and collaboration. Let’s keep the momentum going as we embrace new challenges and opportunities in the tech world!

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination