MicroGenesis at Atlassian Team 24:g Defence with Geospatial Intelligence
A Day of Collaboration and Innovation

  • Saturday, May 25, 2024
  • Bangalore, India

MicroGenesis was delighted to be part of the Atlassian Team 24 event in Bangalore, a gathering of innovators, experts, and enthusiasts from the Atlassian ecosystem. This vibrant event brought together distinguished speakers from Atlassian, SMEs, and industry leaders to share insights, foster collaboration, and celebrate innovation.

Highlights of the Event

Representing MicroGenesis TechSoft, our delegation will be led by a senior leader, showcasing our commitment to driving meaningful partnerships and global collaboration. Over the course of this event, we aim to:

Inspiring Sessions

Engaging talks and panel discussions by Atlassian experts and industry thought leaders.

Networking Opportunities

Connecting with peers, SMEs, and Atlassian partners to share ideas and best practices.

Captivating Entertainment

A perfect blend of learning and fun with entertainment that kept the energy high throughout the event.

Knowledge Exchange

Sessions exploring cutting-edge tools, workflows, and strategies to optimize team performance and project outcomes.

MicroGenesis at the Forefront

As an Atlassian Platinum Partner and leader in digital transformation, MicroGenesis showcased its expertise in helping organizations maximize the value of Atlassian solutions. Our team engaged with attendees to discuss innovative ways to enhance collaboration, streamline workflows, and achieve digital excellence using Atlassian tools.

Memorable Moments

From insightful discussions to dynamic networking and entertainment, the event was filled with moments of inspiration and connection.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination