MicroGenesis at IBM THINK24:
Innovation, Collaboration, and Inspiration

  • May 20th – May 31st, 2024
  • Cologne, Germany

MicroGenesis proudly participated in the IBM THINK24 event, a premier platform that brought together key industry leaders, innovators, and experts from across regions. The event provided a unique opportunity to engage in meaningful conversations, explore groundbreaking ideas, and gain insights into the latest advancements in technology.

MicroGenesis at the Event

Dynamic Networking

Connecting with influential professionals from diverse industries, fostering collaboration and idea exchange.

Insightful Programs

A series of thought-provoking sessions, panels, and workshops showcasing the future of technology and innovation.

Interactive Engagements

Engaging discussions on transformative trends and their impact on businesses worldwide.

MicroGenesis at IBM THINK24

As a leader in digital transformation and a trusted name in IT consulting, MicroGenesis was thrilled to contribute to the vibrant discussions at THINK24. Our participation underscored our commitment to leveraging innovation to empower businesses and drive growth.

Looking Ahead

The exciting conversations and inspiring programs from the event have set the stage for even greater opportunities. At MicroGenesis, we look forward to building on these experiences to deliver impactful solutions and foster lasting collaborations.

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination