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MicroGenesis received the most number of Accredited Professional Badges issued for Scriptrunner for Jira and Confluence by Adaptavist for the Year 2022

MicroGenesis received the most number of Accredited Professional Badges issued for Scriptrunner for Jira and Confluence by Adaptavist for the Year 2022

MicroGenesis, an Atlassian Platinum Solution Partner, provides a wide range of Atlassian services with our result- driven approach. We also help in analyzing the requirements on the optimization of the existing Atlassian applications.

Recently, MicroGenesis won the Scriptrunner Accreditation Program from the Atlassian Marketplace of Adaptavist. The Scriptrunner Accreditation Program is one of a kind program that has empowered us to be confident in providing our customers with Atlassian based strategies and solutions. Through this program, Microgenesis has been recoginzed as the ‘Most Adaptavist Accredited Consultant-2022’ for Jira and Confluence.

Channel Partner Manager of Adaptavist, Mr. Keran Ramapurgash has commented, “Adaptavist launched the ScriptRunner Accreditation Programme for partners as a way of ensuring a consistent level of product knowledge is demonstrated, providing an endorsement to customers and opening up conversations about Adaptavist apps. Congratulations to MicroGenesis who rose to the challenge with 40 individual Accredited Professional Badges issued for ScriptRunner for Jira and Confluence.”

MicroGenesis has been the leading performer and a Platinum service provider for the Atlassian tools and soltions for a while and has provided services that have been well-received by the customers. We offer flexible engagement modules and customized solutions that guide and support the team for their requirements and problem statements to arrive at the best results possible.

With Adaptavist’s ScriptRunner Accreditation Program, MicroGenesis is now empowered to serve the customers in a better and efficient manner. The ScriptRunner Accreditation Program also gives Microgenesis a chance to instill a trust in new regions as well as extend the overall global customer reach.

As an Atlassian Platinum Solution Partner, Microgenesis can help you build an open and scalable platform that connects every individual, team, department and customers to provide a business agility across teams and deliver high quality products and services faster and more reliably.

MicroGenesis aims to maximise your use of the platform as efficiently as possible. MicroGenesis’ team of experts provides comprehensive range of Atlassian services, including consulting, licensing, implementation, system integration and managed support.

Case Study

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination