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MicroGenesis Featured in Future Mobility Media

MicroGenesis was prominently featured in Future Mobility Media, where Dhananjay K., Vice President – Global Markets, and Naveen M.S., Business Head – Software and Systems Engineering, shared key insights on the challenges and opportunities in automotive digital transformation.

Dhananjay emphasized how essential digital transformation has become for car manufacturers. According to him, automation, AI, and connected services are transforming automotive processes, but many companies struggle with outdated systems and high risks associated with implementation.

Naveen, on the other hand, focused on practical strategies to overcome these challenges. With the increasing demand for digital services by 2040, OEMs (Original Equipment Manufacturers) are facing high failure rates in their transformation projects, primarily due to inadequate planning, strategy, and a lack of real-time data integration. He highlighted MicroGenesis’ experience in guiding automotive companies through this complexity by adopting an incremental approach to digitalization that reduces costs, improves efficiency, and accelerates product development.

Together, both leaders outlined six core areas of focus for a successful digital transformation: creating a digital strategy, restructuring organizations, test-and-learn methodologies, upskilling talent, leveraging ecosystem partnerships, and instilling a culture change. MicroGenesis provides expert consulting, licensing, and tool training services, partnering with PTC for Codebeamer ALM and Windchill and working with IBM for over 16+years to implement enterprise lifecycle management (ELM) tools successfully.

This feature highlights MicroGenesis’ continued commitment to helping automotive manufacturers stay ahead in an increasingly digital world.

Check out the full feature for more details on our industry impact!
Here is the link to the Magazine: https://futuremobilitymedia.com/overcoming-challenges-accelerating-on-the-digital-transformation-highway/

Case Study

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination