Home / News / MicroGenesis TechSoft Announces as Finalist for Atlassian Partner of the Year 2024 – 2025 Cloud Platform Solution and World Class Software Development

MicroGenesis TechSoft Announces as Finalist for Atlassian Partner of the Year 2024 – 2025 Cloud Platform Solution and World Class Software Development

MicroGenesis TechSoft has been named a finalist for the Atlassian Partner of the Year 2024 – 2025 in the Cloud Platform Solution and World Class Software Development category. This recognition highlights its exceptional contributions to Atlassian customers throughout 2024, including efforts in driving innovation, delivering outstanding solutions, and fostering customer success.

“Our partners are at the forefront of innovation, delivering incredible value to Atlassian customers worldwide. We are excited to celebrate this year’s award finalists, recognizing their dedication to excellence and impact in the ecosystem,” said Bill Hustad, Head of Channel and GTM Ecosystems at Atlassian

About MicroGenesis

MicroGenesis is a premier digital transformation firm, empowering enterprises worldwide to enhance operational efficiency, accelerate growth, and drive innovation. With over two decades of expertise, we combine deep industry knowledge with global insights to deliver tailored, impactful solutions.

As a trusted partner to 300+ clients across 12+ countries, we collaborate with leading technology providers to implement cutting-edge innovations and industry best practices. Our commitment to excellence, agility, and client success sets us apart, ensuring that businesses stay ahead in an ever-evolving digital landscape.

Discover how MicroGenesis can help you unlock new opportunities and drive sustainable growth. Partner with us to transform your digital future.

Contact us: https://mgtechsoft.de/contact-us/

Case Study

Salesforce Implementation Partner

From strategy to go-live — and beyond

As your dedicated Salesforce implementation partner, MicroGenesis delivers full-lifecycle implementations using a structured, low-risk methodology designed to get you to value quickly and keep you there through every phase of growth.

1. Discovery & Advisory

Workshops with your Salesforce consulting team to map processes, define goals, and shape a clear CRM roadmap.

2. Solution Design

Architecture, data model, and configuration blueprint crafted by certified Salesforce consultants aligned to your requirements.

3. Build & Configure

Declarative setup plus custom development across Sales, Service & Experience Cloud — built to Salesforce best practices.

4. Data & Integration

Secure data migration and Salesforce integration with your existing enterprise systems, delivered by our Salesforce integration partners team.

5. Testing & QA

Functional, integration, and user acceptance testing for a reliable, low-risk rollout of your Salesforce environment.

6. Deployment & Go-Live

Controlled release with cutover planning and hypercare support during the critical first days post-launch.

7. Training & Adoption

Enablement and change management from your Salesforce consulting firm to drive confident, lasting user adoption.

8. Managed Support

Ongoing 24×7 L1–L3 Salesforce managed support and continuous improvement for your live org.

Salesforce Managed Support

24X7 L1, L2 & L3 Salesforce support

Keep your Salesforce environment healthy, secure, and continuously improving with always-on managed support across all three tiers – delivered by our Salesforce partner team under clear SLAs.

24 X 7 X 365 Salesforce support coverage with defined SLAs and escalation paths

L1 : First Line

Day-to-day user support & monitoring
  • Ticket logging, triage & tracking
  • User access, login & password assistance
  • Basic how-to and navigation support
  • System monitoring and known issue resolution
  • Escalation to L2/L3 teams when required

L2: Functional

Configuration & Advanced Troubleshooting
  • Configuration changes and administrative tasks
  • Flow, validation rule, and automation troubleshooting
  • Reports, dashboards, and data issue resolution
  • Salesforce integration and synchronization diagnostics
  • Root cause analysis and issue resolution

L3: Engineering

Custom Development & Deep Expertise
  • Apex, Lightning Web Components (LWC), and custom code troubleshooting
  • Complex Salesforce integration engineering and support
  • Performance optimization and scalability tuning
  • Enhancements and new feature development
  • Vendor escalation management and coordination